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Complaints

FOI Appeals

Please visit our Freedom Of Information section for information on complaints concerning an FOI Request

he Royal Cayman Islands Police Service (RCIPS) is proud to deliver the highest possible service to the community. For us there is no greater priority. We understand that if we are going to learn from experience and find ways to be even better, we need to listen and respond to the needs and views of members of the public.

Generally there are two types of complaint; complaints about our staff and complaints about our policies and procedures.

Complaints about staff

Where a police officer has failed to meet the standards you expect from the RCIPS you may complain about their conduct, for example, if you think they have been rude or abused their authority.

Complaints about policy and procedure

These are complaints about the way we do things, for example, our policies and procedures for investigating crime or our tactics for setting up road blocks.

Forms

Internal Complaints Form

Ways to contact us

The form below can be completed online and submitted to us. It will only be received by staff from the Professional Standards Unit during office hours, Monday to Friday, 8.30am-5.00pm. You can also contact us by telephone during these hours. Outside those hours we have a voicemail service. You can also write to us at the address below or you can call at any police station.

The address to write to is: PO Box 909, Grand Cayman, KY1 1103, CAYMAN ISLANDS
Email address: rcipsprofessionalstandards@gov.ky
Telephone number: 949-2094
 

We cannot accept anonymous complaints. If you are making a complaint you will need to provide full contact details otherwise we will not be able to process your complaint.

What happens Next

We will acknowledge your complaint within 7 working days from receipt of your correspondence.

We will give you details of the case officer and/or a reference number for your complaint. A proportionate investigation will be undertaken into your allegation which we will endeavour to complete as quickly as the nature of the allegation allows. You will be updated once a month as to the progress of your case.

Last Updated: 2010-10-07