Communications Officers

Communications Officers

Communications Officers (COs) are civilian personnel who manage the front desk of each police station and answer the main phone lines. As such they interact intensively with the public and are the face of the organization on a day-to-day basis. They are attached to the 24-hour shift rotations with frontline police officers, as all of our police stations are open 24 hours a day. On average there are twenty-two communications officers across the RCIPS.

Communications Officers play an integral role in the daily work of the RCIPS. They are required to gather information, reports and complaints made by members of the public, either over the phone or in-person, in an accurate, professional, efficient and timely manner. This information must then be vetted, collated and logged appropriately in our crime database to ensure a timely and correct response by officers. COs also support frontline officers administratively, by reviewing crime reports and producing and distributing case files to the appropriate departments, providing data quality control within the police database, and executing a host of other administrative duties.

Owing to the intensive nature of their interactions with the public at times, COs have challenging duties that are nonetheless absolutely critical to the functioning of our busy police stations. Their hard work and patience is appreciated by the officers whom they support.