Criminal Records Office
The Criminal Records Office (CRO), located at the RCIPS Business Centre in Windjammer Plaza on Walkers Road, performs many of the administrative functions of the RCIPS. Most of the records and applications either received or generated by the RCIPS come from the CRO. The office is staffed by an inspector, one sergeant, two constables and five civilian staff, who answer phones and assist members of the public seeking records, licenses, and police reports.
Some of the main records generated by the office are police clearance certificates, police and traffic accident reports and traffic conviction records. These forms are critical for work permits and insurance claims, along with other necessary personal business for members of the public. Therefore, the Criminal Records Office is usually quite busy, generating thousands of records each year and helping approximately 150 walk-in customers each day in addition to at least thirty online records requests. As part of a 2017 effort to streamline services and reduce wait times across government offices, the Cayman Islands Government has piloted an e-services project through its e-Government office which has enabled certain government transactions and forms to be paid for and obtained online. The Police Clearance Certificate, the form most requested by the public from the RCIPS, was included in this project and can now be applied for and paid online at the following link, and then picked up at the Criminal Records Office: https://online.gov.ky/cro/faces/home.
With the launch of the new police website, all other applications processed through the Criminal Records Office are now also available for completion online. While any required payments must still be made in-person at the Criminal Records Office, the ability to complete applications online now does streamline the process for many applicants and reduce the number of visits to the office.
The goal of the RCIPS and its personnel at the CRO is to reduce bureaucracy as much as possible for the general public. As with most bureaucratic processes, there are predictable and common questions that arise, which is why a comprehensive list of Frequently Asked Questions (FAQ) has been developed and is available on this page as well as that of the Security & Firearms Licensing. Any questions not covered in this list are welcome at the general email address for the both units, RCIPS-SF@rcips.ky.
Mondays to Fridays 8:30AM to 3PM
Closed on Public Holidays